1. Information we collect and how we use it
1.1 We may collect the following types of information:
(i) Information you provide – When you sign up for a MediaCore Account, we ask you for personal information. We may combine the information you submit under your account with information from other third parties to provide you with a better experience and to improve the quality of our services. Any personal information or video content that you voluntarily disclose online (e.g., video comments, your profile page) may be collected and used by others.
(iii) Log information – When you access MediaCore Services via a browser, application or other client our servers automatically record certain information. These server logs may include information such as your web request, your interaction with a service, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account.
(iv) User communications – When you send email or other communications to MediaCore, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. We may use your email address to communicate with you about our services.
(vi) Usage – When you use MediaCore, we may record information about your usage of the site, such as the channels, groups and favorites you subscribe to, which other users you communicate with, the videos you watch, the frequency and size of data transfers, and information you display about yourself as well as information you click on in MediaCore (including UI elements, settings). If you are logged in, we may associate that information with your MediaCore Account.
1.2 In addition to the above, we may use the information we collect to: (i) provide, maintain, protect, improve our services (including advertising services), develop new services, and to process any flagging activity or other communication you send to us ; (ii) protect the rights or property of MediaCore or our users. If we use this information in a manner different than the purpose for which it was collected, then we will notify you prior to such use.
1.3 MediaCore processes personal information on our servers in the United States of America and in other countries. In some cases, we process personal information outside your own country.
1.4 We do not use your email address or other personal information to send commercial or marketing messages without your consent. We may use your email address without further consent for non-marketing or administrative purposes (such as notifying you of major MediaCore changes or for customer service purposes).
2. Information sharing
2.1 MediaCore only shares personal information with other companies or individuals outside of MediaCore in the following limited circumstances:
(i) We have your consent. We require opt-in consent for the sharing of any sensitive personal information.
(iii) We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of MediaCore, its users, or the public as required or permitted by law.
3. Information security
3.1 We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.
3.2 We restrict access to personal information to MediaCore employees, contractors and agents who need to know that information in order to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
3.3 Although we work hard to protect personal information that we collect and store, no program is one hundred percent secure and we cannot guarantee that our safeguards will prevent every unauthorized attempt to access, use or disclose personal information. If you become aware of a security issue, please email us at email@example.com. We will work with you to address any problems.
4. Accessing and updating personal information
4.1 When you use MediaCore Services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes.
4.2 We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Because of the way we maintain certain services, after you delete your information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.
Last modified: Monday, April 11, 2011